Refund policy
🛍️ Return & Refund Policy
Last updated: October 4th, 2025
Thank you for shopping with CoolCityWear!
We want you to love your purchase, but since we work with a print-on-demand partner (Printful) to fulfill all our orders, please review our return policy carefully.
📦 Order Issues & Damaged Items
If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery at coolcitywear@gmail.com with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Once verified, we’ll replace the item or issue a refund at no extra cost.
🚫 Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
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Wrong size ordered
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Change of mind
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Buyer’s remorse
Please double-check your size and product details before completing your order.
🕒 Order Cancellations
Orders can only be canceled within 1 hour of placement, as they begin processing immediately after submission.
🚚 Wrong Address
If you enter an incorrect address and the shipment is returned to Printful, you will be responsible for reshipping costs after confirming your updated address.
🌍 Lost Packages
If your package doesn’t arrive within 30 days (US) or 45 days (international), contact us at coolcitywear@gmail.com and we’ll investigate with our fulfillment partner.
📧 Contact Us
If you have any questions about our return or refund policy, reach out to us at:
📩 coolcitywear@gmail.com
We’re here to help!