Shipping policy

🚚 Shipping Policy

Last updated: October 2025

Thank you for shopping with CoolCityWear!
All our products are made to order and fulfilled by our trusted print-on-demand partner, Printful. Please review our shipping details below.

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🏭 Order Processing & Fulfillment

• Each item is made to order, so please allow 2–5 business days for production before shipment.

• You’ll receive a tracking number via email once your order has shipped.

• Fulfillment times may vary during holidays or peak seasons.

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🌎 Shipping Times

After fulfillment, delivery time depends on your location:

These are average estimates. Shipping delays can occur due to customs, weather, or high order volumes.

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📦 Shipping Costs

Shipping rates are calculated at checkout based on your order size, destination, and chosen shipping method.
We offer free shipping on orders over $75 USD.

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🚫 Split Shipments

Your order may arrive in multiple packages because we ship products from different fulfillment centers depending on product type and stock availability.

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📬 Wrong Address or Failed Delivery

If a package is returned due to an incorrect address or failure to claim, you’ll be responsible for reshipping costs after confirming your updated address.

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🕒 Lost or Delayed Packages

If your order hasn’t arrived within 30 days (US) or 45 days (international) of shipment, please contact us at coolcitywear@gmail.com.
We’ll investigate the issue with our fulfillment partner and assist with a replacement or refund where applicable.

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❗ Customs & Import Fees

International orders may be subject to customs fees, taxes, or import duties.
These charges are determined by your local customs office and are the customer’s responsibility.

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📧 Contact Us

If you have any questions about shipping or your order, please reach out to us at:
📩 coolcitywear@gmail.com

We’re happy to help!